Frequent Asked Questions
It varies by case. Please contact our RMA department at 1-626-656-8900 or fill out Technical Support form.
Signature requirement is automatically added for all packages over $200. If a customer wants a signature required for packages less than $200, it will cost $2 extra. We no longer offer reroute options due to fraud concerns. Saturday deliver usually costs $25 extra and it is available for Next Day delivery service.
If the shipping address is incorrect due to Runtechmedia Inc mistake, we will contact the shipper to make the correction. Otherwise, Runtechmedia Inc will not instruct the shipper to change the address due to fraud concerns. We apologize for any inconvenience for this precautionary measure.
It will depend on why the package did not arrive. If your package got lost during shipping, we will re-ship the package once we received a claim from the shipping company. If your package got delivered, but you didn't receive it, then you need to contact the shipping company to place a claim
Runtechmedia Inc will not give UPS consent to hold packages or re-route packages due to fraud concerns. We apologize for any inconvenience for this precautionary measure. However, if you have a UPS InfoNotice, you may contact UPS at 1-800-PICK-UPS (742-5877) for other delivery options.
Due to fraud concerns, Runtechmedia.com does not give FedEx consent to hold packages for customers to pick up at their local FedEx facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, Runtechmedia.com will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order.
You can plan ahead by tracking when your shipment will be delivered. You can leave a note for your driver asking him/her to leave your shipment in a safe designated place if no signature is required. If a signature is required, you can leave a note and have the shipment delivered to a neighbor who will be available to sign for th package. If you are unavailable to receive your package on the first attempt, UPS will leave USP InfoNotice on your front door. On the reverse side of the InfoNotice, you will find the "Signature release waiver". Fill it out and they will follow your instructions on their next delivery attempt. You can reschedule the delivery date, arrange to pick up your shipment at a UPS facility by calling 1-800-PICK-UPS (742-5877).
When we receive the refused or non-deliverable package, our customer representative will contact you.
Please call 1-866-656-8999 and ask for our RMA department or fill out Technical Support form, so that we can rectify this matter.
Please call 1-866-656-8999 and ask for our RMA department or fill out Technical Support form to inform us about the situation. Please also provide any photographic evidence so that we can expedite your claim through UPS/FedEx/USPS.
You can call 1-800-Go-Fedex (463-3339) or visit FedEx.com and use your provided tracking number.
You can call 1-800-PICK-UPS (742-5877) or visit UPS.com and use your provided tracking number.
Once you have a tracking number, you can find out the status of your by calling 1-800-PICK-UPS (742-5877) for UPS, or 1-800-Go-Fedex (463-3339) for FedEx.
It depends on your location, please click FedEx delivery time for more information.
It depends on the location of the package's final destination location.
There are 3 ways you can get a tracking number.
1. The fastest way is go to Track Order Status and get the information online.
2. Send an email to [email protected] and please write down your order confirmation number and your name.
3. Call our customer service at 1-866-656-8999.
Once you have a tracking number, you can track UPS package at www.ups.com; FedEx package at www.fedex.com; and US postal office package at www.USPS .com.
We normally ship our products using the double packaging methods to insure your package arrived in perfect condition when you receive it. Therefore, we might ship in multiple boxes.
There are 2 reasons why your order is not eligible for Free Ground Shipping: 1. The shipping address is not located within the Continental United States (mainland 48 states). 2. Your order contains one or more items ineligible for free shipping.
There are certain items that we offer Free Standard Ground Shipping as a cost savings and benefit to the customer. Typically this promotion is only applicable to orders shipped within the Continental United States (mainland 48 states).
Please contact our customer representative at 1-866-656-8900 or fill out contact us form.
Yes. An additional fee may apply as we will need to ship your package by USPS as apposed to our standard shipping provider.