Frequent Asked Questions
If the Billing Address on the order is different in any way from what is listed on file with the credit card issuing bank, the funds will be held aside until the correct address is given and the card is resubmitted for approval. The slightest difference such as number within a zip code or a street address can cause the address not to match. It is up to that particular bank to determine how long (3-7 business days) they hold the funds for each transaction submitted.
"Please note, funds will be held against a credit card for every transaction we submit on that card."
No, we can only ship to the address that is being confirmed by PayPal.
It is possible that you clicked the submit order twice. When we see 2 identical transactions, we usually will contact you to confirm your order. If you want to place only a single order, we will refund the duplicated payment.
Your order will not go though. We only accept confirmed address Paypal payments.
Please mention to our customer service representative when you place the order that you have an in-store credit from a previous order. If you are ordering online, please post a note on the comments page stating the amount of the credit and the credit memo number so that we can locate the credit in our records.
You can contact our customer service center at 1-866-656-8999 to check the status of your order
It is the last 3 digit code shown on the back of the VISA, Master Card, and Discover card or the 4 digit code shown on the front of an American Express.
Your credit card will be charged on the same day we receive your order.
We do accept a Money Order or Cashier Check. However, after they are received, it normally takes approximately 3-5 business days to clear the Money Order or Cashier Check before your order is cleared to ship. We do accept checks from a government agency and accredited schools. Unfortunately we cannot accept company or personal checks. If a repeat customer wishes to pay by check, they may apply for authorization by submitting a completed credit application.
We accept Paypal, Google Checkout, money order, Cashier Check and major credit cards such as Visa, Master Card, American Express and Discover.