Frequent Asked Questions
An invoice will come with your package. If you want another copy, please fill out contact us form and we will email it to you. Please write down your order confirmation number, you name, and address.
There are 3 ways you can check your order status.
1. The fastest way is go to Track Order Status and get the information online.
2. Send an email to [email protected] and please write down your order confirmation number and your name.
3. Call our customer service at 1-866-656-8999.
This is possible assuming we are able to verity your shipping address with your method of payment. (You may be asked to fill out a Credit Card Authorization Form) An additional shipping fee may apply.
Typically, most orders ship out on the same day or next business day after your payment is confirmed. Standard shipping will ship out by either UPS, FedEx, or USPS and the delivery dates vary based on the distance from our office to the final destination. Please click delivery time for more information.
Typically most orders will ship on the same day or next business day after your payment is confirmed and approved. If you have a rush order, please contact our sales department at 1-866-656-8999.
There are a variety of reasons that your credit card is being declined. It could be a mistyped credit card number, missing or incorrect expiration date and/or security digit code located on the back of the credit card, the wrong billing address, or the issuing bank has an issue which is forcing them to refuse the card. We would recommend you check with your issuing bank ASAP to resolve this matter. If you would like assistance in clarifying your order status, please call Runtechmedia Inc at 1-866-656-8900.
You can call Runtechmedia Inc at 1-866-656-8999 during our office hour or check your order status at Track Order Status anytime.
If you received an order confirmation number online after placing your order, then please check your email 1 hour later or check your junk mail or span mail folder. If you still didn't receive an email confirmation, please call us at 1-866-656-8900 or fill out contact us form, and we will send you another copy
Probably not, confirmation numbers are generated and distributed after your order has been properly submitted online. To be certain, please call Runtechmedia Inc at 1-866-656-8900.
Please go to Track Order Status and find out the current order status. If your order status is "In Process", you can submit your request online. For any other status, please call Runtechmedia Inc at 1-866-656-8900.
Please contact Runtechmedia's sales department at 1-866-656-8900, or fill out contact us form. Please describe your problem(s) and/or the item(s) you want to purchase. Our sales representatives will contact you ASAP.
Find the item you want to purchase and click the "Buy Now" button. That item will instantly be posted on your shopping cart.
If you want to know the shipping and handling fee for a single item, you can click on the "Calculate Shipping" button found on the item's product page. If you want to know the shipping and handling fee for multiple items, you need to add all the items on to the shopping cart, and input your zip code or postal code and click on the calculate shipping button on the shopping cart page.
You can contact our Sale's Department at 626-656-8900 and fax your current resellers permit and California Resale Certificate Form to 1-626-656-8999. You will be notified once your request has been approved. When we have your official tax exemption certificate on file, you will be able to place a tax exempt order.
To qualify for tax exempt status, you need to contact Runtechmedia Inc at 1-866-656-8900 and fax your current resellers permit and California Resale Certificate Form to 1-626-656-8999. You will be notified once your request has been approved. When we have your official tax exemption certificate on file, you will be able to place a tax exempt order.
If your shipping address and/or billing address are located in California, then you need to pay CA sales tax. Otherwise, there will be no sales tax applied.
Yes. We accept purchase orders. If you have a purchase order, all you need to do is write down your PO# on the comment section during the online checkout process. You can also email your purchase order to [email protected] or fax it to 626-656-8999. If you placed an order via email or fax, a confirmation email will be sent once we confirm your order.
Yes. You can certainly place an order either over the phone by calling 1-866-656-8900 or via e-mail at [email protected]. A confirmation email will be sent once your order is approved.