Help Center

The original version of the Load and Copy feature would load the master data onto the hard drive, then begin making the copies from the hard drive direct to the writer drives. Although this is an effective manner of making copies from the hard drive, the user had to wait until the master loaded onto the hard drive before any copies could be made. This process slowed down the whole copy process slightly. The Improved Load and Copy feature improved this process by duplicating the first round of copies from the reader, disc to disc, while the data loads to the hard drive. Then all the subsequent copies will be made from the hard drive. By creating just the first round of copies from the reader, disc to disc, it minimize the wear and tear on the reader’s laser and therefore not harm the playback capability of the duplicated discs. That way there is no wasted time and the entire job will be duplicated quicker and with better quality than if the project had been done entirely by copying disc to disc.

When you copy DVD’s or Blu-ray discs, it’s always advisable to copy form the hard drive rather than disc to disc for multiple runs. The reason is that when you copy disc to disc from a reader to the writer drives, the reader drive will need to read the master disc for every run. This constant use will wear out the laser head used to read the disc and reduce the lifespan of the reader drive. In addition, the more often a reader has to read the master disc, the more likely an error can occur in later runs. As the laser begins to deteriorate, the reading quality and capability also suffers. So if you had to copy 50 runs, the first few runs could be fine then future runs could begin to suffer because the master disc is being misread. Whereas the hard drive is much sturdier and has a far longer lifespan and can hold up to r eading data longer and more accurately over a long span of time. If you’re making only 1 set of copies, it would not be a problem. If you’re copying multiple sets of discs, especially at the higher speeds, this could become a significant problem.

Many people do not like to use the hard drive because the process to load the data onto the hard drive takes too long or is too complicated. That’s why we created the load and copy feature. This allows the user to make copies from the hard drive by simply pressing one button. Using the load and copy function, the master disc data will be read to a reserved partition on the hard drive and the copies will be made from the hard drive. This will improve the duplicated discs playback capability and simplify the process of using the hard drive. Consult the user manual to learn more about the Load and Copy feature.

In most case, high fail rates are due to the readability of your master disc, especially for high-speed duplication. We strongly recommend re-creating your master at a low speed, such as (4x for CD Duplicators and 1x for DVD Duplicators) and using high quality blank media. Then, you can use the recreated disc to be the new master disc which should be used as the source to create duplications. This process is called Master Recreation and it will reduce the fail rate significantly.

The reason is most likely due to the condition of your master. The quality of your blank media also plays a significant part in the finished sound quality. By reducing the duplication speed to say (18x) and using higher quality blank media should resolve the problem.

Our duplicators are designed to maximize the quality of the duplicated disc and generally produce better quality discs than a computer. Our duplicators are much easier to use with one touch operations instead of requiring and understanding specific software programs. Duplicators can be set up anywhere there is a power outlet while a computer requires specific programs and is often too difficult to transport. Most computers only offer one CD or DVD driver while a duplicator can come with multiple drivers and can make multiple copies simultaneously.

Yes, but only specific models. Review the duplicator specs to determine if it can handle double/dual layer DVD's (8.5 GB-DVD9) or not. If the duplicator lists that it can handle double/dual layer or DVD9, then it can. If not then it won't be able to duplicate anything larger than the standard DVD5 or 4.7GB disc. In either case, you can only duplicate a DVD5 to DVD5 or DVD9 to DVD9. An 8.5 GB disc can not be duplicated onto a 4.7GB disc and vice versa.

The 2 most dangerous elements for any drive are heat and dust. While the drives are in use, they generate a significant amount of heat. In order to prevent the drives from overheating and burning out, a fan is needed to pull the hot air out and suck in fresh air to cool the drives down. The fans built inside of a SharkCopier use a ball barring system, instead of the cheaper plastic solid fans used by many other duplicators, to ensure stable and continuous ventilation. The problem is, the fresh air has no means to enter the duplicator other than through the front of the unit going directly through the front of the drives. This causes the second major threat to a drive, the culmination of dust on the laser head. Unless you’re working in a completely dust free environment, there will be dust particles in the air. As the air is sucked through the front of the duplicator those dust particles will collect inside the drives and cloud the laser head. The laser head is the optical nerve center of the drives and conducts the process of burning onto the discs. Just as if your eye glasses developed a built up layer of film and dust on the lenses it would be harder to see through them, the same is true for the laser head. As the dust accumulates it makes it harder for the laser to perform forcing the drive to work that much harder and reducing the lifespan of the drive. The SharkCopier is specially designed with a special “gill” venting system on each side of the case to allow the air flow into the machine without passing through the drive face. This eliminates approx. 80% of the harmful dust from entering into the drive itself and landing on the laser head. To further prevent dust from entering the drives, the SharkCopier is equipped with exterior drive door covers to block harmful dust particles. These drive covers keep the dust out and provide an attractive uniform look for the duplicator itself. In addition, since the case is made out of aluminum, it gets rid of the harmful heat up to 3 times faster than a standard steel case.

Yes, all of our DVD duplicators are fully standalone with simple one touch buttons to duplicate. No computer knowledge is required AT ALL.

Yes. The number of drives on the duplicator is merely the maximum number of duplications you can produce at one time. You can make any number of duplications up to the maximum without any concerns.

You can test duplicated copies for accuracy by performing our “Compare” function. This function compares the duplications to the original master disc by comparing the duplicated disc bit by bit. This process ensures the duplication is a 100% exact duplication of the original, providing optimal playback ability. If there is a recording problem, the duplicator will notify you on the display there was a failure and keep the affected disc in the machine so you can identify which one(s) are defective without disrupting the rest of the duplicating process.

Duplication playback problems usually occur for two reasons:
--The DVD player is an older model and the DVD-R or DVD+R playback format was not added at that time. Try using a newer DVD player, as most DVD players today support DVD-R and/or DVD+R disc format.
--Your blank media is low quality. DVD players may not be able to play every kind of DVD-R or DVD+R media. If you are using sub-standard media, you may encounter playback problems. Thus, we strongly suggest you to use a better playback compatible DVD-R blank media.

DVD video recorders such as the Panasonic DMR Series or similar recorders, requires you to manually finalize the recorded data before you can play these discs on other DVD players or use a duplicator. If the duplicator does not accept the recorded DVD, most likely you have not finalized your masters before you put them into the duplicators.

All of our duplicators are able to duplicate both formats. They can either copy DVD–R/RW to DVD–R/RW, DVD+R/RW to DVD+R/RW, DVD–R/RW to DVD+R/RW, DVD+R/RW to DVD-R/RW, Double Layer DVD+R to Double Layer DVD+R, and Dual Layer DVD-R to Dual Layer DVD-R

No. Even though the DVD duplicators can duplicate the CD format, they do not have the CD+G feature. In order to duplicate CD+G, you need to purchase our special CD+G duplicator.

Yes. Once you generate a master disc, the duplicator will make an exact digital duplication of the original regardless of what type of computer or program the master disc was created on.

Yes, all of our DVD duplicators are capable of coping CD's as well.

Yes, the duplicator's speed is the maximum speed it can handle. It can be set to record at any speed lower than its maximum speed.

Yes.Our duplicators support all sizes of media.

No. The duplicator can only duplicate one title at a time.

Be smart when you purchase a true 18x DVD duplicator! Lots of 18x DVD Duplicator sellers are not selling true 18x speed duplicator. Why? Simply because their duplicators do not have three necessary components to achieve 18x duplication speed. These components are 18x or above bandwidth controlling unit, hard drive and 128MB buffer memory. Without these components, duplicators usually can't achieve true 16x duplication speed. A true 18x duplication speed takes about 5.5 min for 4.7GB full DVDR and about 3 min for half full DVDR. Please verify with your seller that you are buying a true 18x DVD duplicator before purchase. Remember that we guarantee all of our 16x DVD Duplicators can burn at true 18x speed!

No. Even though those companies supply the reading/writing drivers, the actual duplicator is not created by those companies.Many of the vital parts such as the controllers, chassis, power supply, etc. are created and assembled by the duplicator's manufacture.

The answer is No. Two separate duplicators using the same drives will not perform the same if other components differ. The part that has the most dramatic affect on the duplication quality is the controller and the internal temperature of the duplicator. A controller is like the brain of the duplicator which controls all of the signals and commands going directly to the drives. A good controller not only has a larger capacity memory, but also the type of operation system programmed inside is extremely important. While others may use cheap generic controllers, the manufacture of the SharkCopier devoted a lot of time and effort into developing their own highly optimized and advanced controller. The controller for the SharkCopier ensures a more stable duplication with dramatically enhanced compatibility for the drives used. The SharkCopier case utilizes a new airflow design which will quickly and effectively remove heat generated from the drives far better than the competition keeping the whole duplicator cool all times. This reduction in heat allows the drives to perform without interruption or becoming “burnt out”. These two factors are the core factors in optimizing the performance of the drives and what would differentiate the capabilities of two duplicators using the same drives with different components.

When deciding on purchasing a duplicator, there are a number of key elements to consider when determining which unit and brand would fit your needs the best. Even though price is a strong determining factor, keep in mind what you're getting for the price; will the unit perform as needed? Will the unit grow as your needs grow? Will the company stand behind the product and provide the support you need when you need it? Is the company looking out for your best interest or their own? Most importantly, will the company be around in the future or will they disappear as soon as you need them?

Just like purchasing a computer, home appliance, or even a car, pricing varies depending on performance, reliability, brand name, and manufacturer support. So when you’re selecting a duplicator, don’t just consider the price, but pay particular attention to these 3 key elements:

1. Design & Component material
2. Manufacturing, Testing, and Shipping procedures
3. Customer Service and Technical Support

I) Design & Component material:
When you look at the SharkCopier duplicator from Vinpower Digital, the first thing you notice is the unique look and design. This attractive design not only differentiates itself through its appearance, but through the use of higher quality and more effective components and parts. It’s those parts that ensure a better performing and longer lasting duplicator. There are a number of duplicator providers who just throw components together without taking into consideration quality or effectiveness. The SharkCopier is not assembled with the standard parts and low cost components others use; the SharkCopier is designed to answers to a higher calling, yours! The following components show the added value of the SharkCopier over the competition:

A) Casing (external case): The SharkCopier uses an aluminum casing specially designed by Vinpower Digital created to diffuse the internal heat created by the drives much faster than the standard steel casing. With the SharkCopier’s advanced air flow design and aluminum casing, the internal temperature is approximately 10 ~ 15 degrees cooler than alternative cases on the market. Operating the duplicator under lower temperatures will not only allow for continuous use without a need for a cool down period, but also increases the lifetime of the unit while providing better reliability when duplicating. The less heat concentrated on the drives, the better the performance and the longer they will continue to perform.

B) Controller (operating system): The controller for the SharkCopier is specially manufactured for these units and is not available to the general public as other controller brands in alternative duplicators are. For most of the standard controller companies, their focus is more on uniformity to work the same for everyone instead of optimizing the performance and conveniences expected from users of the SharkCopier. In fact, if you took two identical duplicators with the only variables being the controllers, the SahrkCopier controller will produce a better disc performance rating every time (using the PIPO scale for measuring disc quality). The controllers are calibrated to optimize the industry recognized best drivers/burners on the market. In addition to compatibility, we make a more powerful controller that ensures proper function and more reliability. The added power allows our controller to perform all the same functions as standard controllers but offers more options and capabilities whic h benefit the end user dramatically.

C) Drives (writer and reader drives): The SharkCopier only uses the best drives optimized for multi-drive simultaneous duplication to provide the greatest possible performance. The controller is able to manipulate many of the drives on the market directly to provide stable and quality performance that is better suited for duplicator use. Understanding and using the best drives for your particular needs and circumstances is extremely important for both your end product and your pocket book.

I) Manufacturing, Testing, and Shipping procedures:
Even if you use the best components and materials to build the duplicator, if the proper care and knowledge to assemble them is not performed, then you will not have an optimized unit. The SharkCopier is assembled by the most knowledgeable and skilled technicians and every duplicator has to pass a 72 hour continuous burn-in test before it’s ever released to the public. The SharkCopier is assembled under the strictest Quality Control conditions to ensure every unit sold meets the highest standards in quality and performance. To further ensure that the SharkCopier arrives to the customer in the best condition and to prevent any possible damage caused by the shipping carrier, all of the SharkCopiers are double insulated and packed in a specially designed shipping box. No expense is spared to ensure that the duplicator reaches the customer in the same condition as when it left the show room floor. When the customer purchases new equipment, it should arrive in that manner no matter how it was shipped.

I) Customer Service and Technical Support:
Our relationship with the customer does not end after the unit has been sold. The ability to speak to a technician whom is knowledgeable and available when you have questions is a key component when deciding on a duplicator to purchase. Every SharkCopier sold has the full backing and support of RunTechMedia. Our Tech Support will be available to assist you with any question or difficulty the customer may experience for the life of the product. Even though every SharkCopier has a full one year parts and labor warranty, our technicians will be available to walk you through any problem or questions you may have from the first day to the last as long as you own the SharkCopier duplicator. Our technicians work with you directly and actually have technical training and knowledge of every single duplicator to ensure you get prompt and accurate answers and service. Unlike some fly by night companies looking to make a quick buck who are never available or capable of providing answers or service, we stand behind the products we sell and the customers who buy them. When you look at all of the facts behind what makes a duplicator stand out amongst the competition, the answer is very clear which unit ranks the best, the one that provides the highest compatibility, best performance, longest lasting, and most features. In other words the SharkCopier is what you’re looking for.

No. None of our duplicators will allow you to duplicate copy protected material like the games and movies that you buy from the store.

With the added capacity of each format, you can store far more information on the disc. Not only will this help with archiving but will allow you to film projects in Hi-Definition, include many more additional features, store multiple projects and so much more. The added capacity of both formats creates far more options in terms of content.

This depends on the drive used in your Blu-ray or HD DVD duplicator. Some drives are capable of copying all formats and some are not. You should check the full specs of the unit you are interested in, especially the drive specs.

No. Both formats use a different strategy to write to the discs, so they cannot copy on to each other.

Even though both formats use a blue laser to read and write to the discs, they both utilize a different strategy to do so. The HD DVD format can currently hold 15GB on a single layer disc and 30GB on a double layer disc while the Blu-ray format can currently hold 25GB on a single layer disc and 50GB on a double layer disc.

Blu-ray and HD DVD are new formats of optical media similar to DVD. The difference is that they both use a special blue laser to store anywhere from 3 to nearly 10 times more information on the disc.

The difference between the 3 versions of SharkNet duplicators (CD/DVD, LightScribe capable, or Blu-ray Disc) is based on the type of media each supports. The standard CD/DVD version can copy all varieties of CD and DVD media. The CD/DVD LightScribe capable version also copies all varieties of CD and DVD media, but can also use the LightScribe (LS) technology to print custom graphics, text and images on LS capable CD and DVD media through all drives at the same time. The Blu-ray Disc version can copy CD and DVD media but all provides the ability to copy the much larger capacity single and dual layer Blu-ray Disc media as well.

Technically anyone on a given network who has access to the SharkNet software can send files to the SharkNet duplicator. However, an office can enact added security by storing the actual duplicator in a secure room or location so that only those authorized to make copies can access it to do so.

You can connect as many SharkNet series duplicators onto the network as you have network (LAN/Ethernet) ports. Only one SharkNet duplicator can be connected to a single LAN/Ethernet port, but the more ports you have the more SharkNet duplicators you can connect.

Yes, The SharkNet can be used as either a standalone duplicator capable of being used anywhere there is a proper electrical outlet.

No, the SharkNet can be use as a standalone duplicator with no connection to a PC. In this capacity, the SharkNet will provide fast and reliable copies of any data stored on its hard drive or from the users physical master disc through the reader drive.

Both the SharkNet and SharkCopier series are excellent equipment for standalone duplication, but the SharkNet has the added capability to be connected to a single PC or an entire network of PC's.

There are numerous benefits of the SharkNet duplicator series, but the primary advantage is that one or a series of duplicators can all be connected to an office network via the standard commonly used LAN/Ethernet connectors. This allows everyone in an office to access the duplicator(s) for easy and fast duplication capability.

The SharkNet series duplicators are a range of standalone manual tower duplicators which can also be connected to an individual PC or a whole office network of PC's. This will allow all workers within a given network to send their projects directly to the duplicator regardless of whether the duplicator is near them or not.

In order to ensure quality duplication without widespread failures across all towers due to reading errors, a hard drive is used in each tower. The first duplication run is loaded simultaneously to each tower’s hard drive while making the first set of copies “on the fly”. All additional duplication runs will be copied from each tower’s independent hard drive allowing for faster burning speeds and reduced errors or failed burns.

No. The Daisy Chain duplicators are intended to be standalone systems and not designed to be connected to a computer.

Yes, the Daisy Chain is a feature that can be turned on or off allowing the system to be controlled by the master tower or work as an individual standalone unit.

Yes. You can add additional towers at any time, up to 60,000 towers, as long as they are the same series.

The SharkCopier Daisy Chain works by linking together multiple towers using a special serial cable and the entire string of duplicators are operated by a single master tower. The master disc data is transmitted to each tower simultaneously so that they can all duplicate the same material in unison.

Daisy Chain represents a set of two or more standalone units that are capable of being connected together via a special serial cable and operated by a single master source.

The TITAN PRO is an excellent autoloader and will provide years of solid service, but the key advantages of the TITAN Supreme are:

1) More Robust – the entire outer body has been redesigned to create a more robust and longer lasting product. The base was created with a more level sheet metal construction to ensure better drive and spindle alignment from day one and long into the future. The robot arm and picker are made from titanium for a stronger more secure picking ability in an industrial atmosphere.

2) More Modular design – Allows the unit to be serviced on site quickly and easily with easily reachable parts to minimize any downtime for repair in the future. No need to open the entire enclosure to get to the major components to ensure optimal alignment even after the unit was serviced.

3) New Advanced Components - More Than 12 high Performance and Long Life German Engineered self lubricating Bearings were used for better reliability and speed.

4) Linear Guide System on the robotic arm: High grade silicon bearings Sliding Instead of plastic wheels Rolling along the outer arm base

5) Revised vacuum picker for more reliable disc picking and placement

6) Powerful Power Source: Intel ATX Power Universal 90 to 270V self-adaptive power supply with High Wattage output.

7) Metal Spindle with Titan Coating for superior verticality and stability along with Abrasion Resistance and Static release

8) Fewer visible parts that the user could accidentally break or disrupt – ensuring fewer user errors or downtime

So the TITAN PRO is meant as a more economical solution while the Supreme is meant as an industrial use solution.

The answer depends on a couple of factors pertaining to time and/or money. For small to medium quantities and if time and manual labor is not a factor the manual tower would be a better solution. For larger quantities or time and manpower is limited the autoloader would be a wiser investment.

Tower duplicators are best when you have the manpower/time available to continually load and unload each drive as the load cycle is finished. Towers can perform faster per hour than an automated unit due to the time needed for the robotic mechanism to load and unload each drive in the final throughput. But that is subjective based on the quickness of the person(s) loading and unloading the manual tower drives.

Automated duplicators allow for unattended duplication. Once a system is loaded (with up to 1000 discs) the machine can be left alone to duplicate while you are busy doing other tasks or left to run overnight requiring far less human interaction than a manual tower.

Manual tower duplicators are less expensive to purchase compared to most automated systems. If cost is a prohibitive factor then a manual tower is a better solution.

Automated equipment can cost more initially, but since the autoloader can run continuously day and night without any dedicated manpower, you can increase production and lower expenses. The bottom-line is that, for larger quantities, autoloaders costs are often lower in the long run.

No, this unit does not require a computer connection and can duplicate with one push of a button.

Yes, the autoloader works much the same as the manual towers and will not count failed duplication in the auto-counter nor place them in the completed bins. Instead the robotic arm will discard any failed discs.

Yes, it can duplicate multiple masters in succession without requiring any human interaction. The TITAN series autoloader features Multi-Master Recognition Technology (MMRT). Traditionally, autoloaders can only handle one duplication job at a time and additional manpower is needed to load a new duplication job (ex. Load new master disc, insert more blank discs, etc.) Now, with this totally revolutionized new multi-master recognition technology, the TITAN series can handle multiple duplication jobs per run by itself.

This question all depends on the amount of production you have. The TITAN lite is geared toward medium to mild heavy users who do not have the time or the manpower to dedicate to a large manual tower. With the TITAN lite's ability to operate continuously overnight without any human interaction, you can run larger quantities of duplications compared to manual towers. The TITAN lite is the affordable alternative to a larger autoloader and is far more efficient than a manual tower duplicator. For those looking for greater convenience and that industrial reliability, the TITAN lite is your solution. The TITAN PRO/Supreme is geared toward more industrial use with larger volume needs. The TITAN PRO/Supreme offers all of the same benefits as the TITAN lite with significantly more media capacity and more recording drives. When you have greater quantities up to 500 to 1000 discs at a time, the TITAN PRO/Supreme is the solution for you. With its ability to run continuously overnight, it will drastically increase your production and lower your manpower hours. When you need volume, you need the TITAN PRO/Supreme.

The TITAN series autoloaders use an industrial vacuum pump system to pick up the discs instead of the cheaper center hole picking system used by many autoloaders on the market. The reason we use the more expensive vacuum system is for reliability. All media manufacturers, Industrial Replication and Duplication facilities use the vacuum method to pick discs. Those companies need to handles thousands to millions of discs constantly without complication and have found that the vacuum method is the most reliable method.

The TITAN series autoloaders were designed for just such an occasion. When your job requires that you create duplications of two or more different masters, you can use the specially designed Multi-Master Recognition Technology (MMRT). This function allows the autoloader to determine when a new master disc has been loaded and will copy the appropriate blank discs with the appropriate master disc. The MMRT provides the operator an increased capability allowing them to concentrate on other pressing matters instead of the need to reload the autoloader every time they wish to copy a new master.

An example of how the MMRT works is if the operator wishes to copy 3 successive titles with master AA requiring 20 copies, master BB requiring 40 copies, and master CC requiring 60 copies. Simply set the autoloader to Multi-Master mode then begin filling the spindles. First load the 60 blank media necessary for job CC then load on top, master disc CC. Next, place the 40 blank media necessary for job BB on top of the existing stack for job CC, then load master disc BB on top. Lastly, load the 20 blank media necessary for job AA on top of the existing stack for job BB, then load master disc AA on top. Start the duplication process and the autoloader will automatically recognize when a master disc is loaded into a drive. That master will then be loaded into the reserve hard drive partition. All subsequent blank media following it will be duplicated with that data/video. The process repeats every time it comes to a new master.

The Titan serious autoloader is designed to run continuously overnight without any problem. However, please make sure the unit is placed in the proper environment to ensure the best results and proper function. The ideal environment is one with a moderate temperature and minimal dust. It is advised to separate the media before loading into the spindles to reduce the risk of disc sticking together.

The TITAN series autoloaders are designed to use the widest variety of blank media on the market. You should be sure to inspect the media to ensure the discs are not stuck together; otherwise you should be able to use most forms of media to duplicate on. Of course, the better the quality of the media, the better the duplication quality and performance. Though this autoloader is designed to produce high quality duplicates even with average grade media to further save money by reducing your expense. It is advised to separate the media before loading into the spindles to reduce the risk of disc sticking together.

The standalone autoloader is dedicated to just one thing, duplication. An autoloader that is connected to a PC is just one of the functions the computer offers. Not only does this tie up your PC, limiting your ability to perform other functions, but will be more complicated to operate. The Standalone autoloader can be operated by simple 1 button operations instead of requiring complicated software to install. Again, when you're connected to a PC, any time the computer freezes or has a glitch, the duplicator will generate an error and limit your production and quality capabilities.

The primary function of an autoloader is for continuous unsupervised operation with the ability to run overnight. If you want to ensure proper operation and the ability to duplicate the greatest number of discs in the shortest amount of time, it's best to separate the printing and duplication functions. Adding a printer to the autoloader will negatively affect the autoloaders ability due to the following reasons:

Ink/Ribbon Limitations: All printers require some form of ink or thermal ribbon to function. Ink and Ribbon are finite commodities that run out after a certain number of prints. On average, the maximum lifespan for a single ink cartridge or thermal ribbon transfer is approximately 500 discs. If you're using the 1000 disc TITAN PRO, the most you can hope for is to finish half the job leaving 500 discs to be completed. Say you typically only run quantities of 200 discs. After two runs, you only have enough ink/ribbon for 100 discs, but you need to run 200 discs overnight – it's not possible as the autoloader will stop after 100 discs due to the printer running out of ink/ribbon. Where, if the autoloader ran without a printer, at least the duplication aspect can be finished when needed.

PC connection: Printers require a PC connection in order to operate while the autoloader is a completely stand alone unit. A PC operated device is typically not as reliable as a standalone unit dedicated to a single function. The PC could freeze in the middle of the job and halt the entire process whereas a standalone unit does not rely on a PC to function. Any errors or glitches generated by the PC will negatively affect the printer and make reliable overnight operation near impossible.

Time and Expense: The duplication process is generally slower than the printing process. It takes approximately 6 minutes to duplicate a full DVD while a typical inkjet printer takes approximately 30 seconds to print on a disc. If you separate the two processes, you can print during regular operating hours and duplicate after hours using a TITAN series autoloader. This will save time by conserving the number of man hours needed to produce the final count of duplicated discs. In contrast, buying two separate units will save you money as well. Not only is the TITAN series autoloader more cost effective than other units on the market, but it allows you to add a separate printer at a lower cost than a combined printer duplicator unit. Not to mention that if one of the components needs to be returned for repair, you still have the other to perform half of the job when needed.

An autoloader is a more proficient means of duplicating quantity of CD's or DVD's. This is especially true for those companies that have minimal staff available or would like to run duplications continuously overnight unsupervised. An autoloader will greatly increase your production capabilities and reduce your need for additional staff to do menial work such as loading and unloading a manual tower. With an autoloader, your staff can concentrate on more pressing matters and make better use of their time. This way your company will not only save money through efficiency, but also increase profits with faster production and turn around.

All of the duplicators come with a standard warranty which covers parts and labor. The manufacturer will provide all services if needed. The warranty varies depending on the model. In most cases there's a one year warranty. Check the product specifications to get the exact information.

No. Installing the hard drive requires special wiring and pre-configuration procedures which can be only done by our certified technicians. Any attempts to alter the machine on your own or through a non-authorized service technician will nullify the warranty.

Yes. The duplicators can be upgraded at our factory for a nominal fee. Any attempts to alter the machine on your own or through a non-authorized service technician will nullify the warranty.

No. All of the duplicators are assembled to exact specifications depending on the number of drivers to be included. There will not be enough space to add any additional drivers later.

Yes. All duplicators can be upgraded by sending them back to the manufacturer for a nominal fee. Often times the software can be upgraded through firmware/software which can be provided by the manufacturer. Software upgrades are determined on a case by case basis. They may or may not involve a fee. Any attempts to alter the machine on your own or through a non-authorized service technician will nullify the warranty.

The way the duplicator is packed for shipping can make the difference between receiving a functional unit in perfect condition and a damaged unit that may not function properly or at all. Most duplicator retailers package their duplicator in some kind of foam, but a single layer is not effective enough to protect against common handling by shipping providers. If a package becomes damaged upon shipping, the shipping carrier will investigate the way the product was packed and based on their findings, will determine whether they will pay out on a claim. All shipping providers mandate that a package must be meet minimum packing requirements, but even those may fall short for electronic equipment such as a duplicator.

Our units are double packed with double walled outer and inner boxes. The SharkCopier duplicators are packed in strong protective foam inside a sturdy cardboard box. That box is then suspended in a larger box using thick cardboard and protective foam supports. This added precaution will ensure that your unit will arrive safe with no damage from the normal wear and tear that takes place during shipping. Some retailers claim to double pack their units but they just pack one box in another without the added layer of foam support. This does nothing to protect the duplicator inside.   We assure you that all of our SharkCopier duplicators are shipped using the proper double packing method ensuring the duplicators safety. If you purchase a duplicator from another retailer, make sure it's properly double packed with 1 box suspended in another by 2 layers of thick foam or there is a significant risk of damage!


1) Triple Layered thick protective foam encasing the duplicator

2) Sturdy double walled interior box housing the foam protected duplicator




3) Extra thick cardboard support surrounded by thick protective foam to immobilize the interior boxed duplicator inside the exterior box

4) Sturdy double walled exterior box housing the double foam protected duplicator




5) General overview of a TRUE double packed duplicator

Copy protection is a way to ensure those not authorized to make duplications, do not. Most likely all movies and video games that you rent from a video rental store such as Blockbuster or purchase from the store have copy protection on them. They cannot be duplicated in their original form.

All duplications are made using digital technology. That means that the duplications will be identical to the master disc in every way. Everything on the master disc will be transferred exactly to the duplicated discs.

Yes, your DVD duplicator will duplicate both NTSC and PAL DVD Video format. However, your duplications will be in the same format as the master disc. If you're duplicating the PAL format the duplications will be in the PAL format. The same applies for NTSC.

No. If the disc you wish to duplicate is copy protected, they cannot be duplicated

Yes. your DVD duplicator can duplicate your Authoring DVD master into General DVD-R/+R format duplicates. The duplicator cannot use Authoring DVD blank media.

No. One format cannot be duplicated to another. For example, CD's can only be duplicated to CD (including VCD to CD) and DVD's to DVD.

The higher the speed the more chances that there can be some quality drop-off. However, the amount of diminished quality is very minute and will not make a difference or be noticeable to most people.

No. All drives make simultaneous duplications. So it takes the same amount of time to duplicate 1 disc as it does to duplicate the maximum drives on the unit.

When you store a project on to the hard drive (HDD), they are placed into a partition so that it can easily be recalled at a later date. A partition is similar to a room in which the project stays until it’s deleted or overwritten. Typically on most systems, the partitions are set sizes and cannot be altered to accommodate the data stored inside. For instance, the partitions could be set at 9GB to hold DVD9 (8.5GB), DVD5 (4.7GB), and CD (700MB) discs. So even if you stored a 700MB CD, it’s taking up 9GB of space on the HDD. The HDD could be set for smaller partitions, say 5GB each, but then you couldn’t store any DVD9 discs onto the HDD because there wouldn’t be enough room to fit them.

In the new SharkCopier duplicators, we offer Dynamic Partitions which allow the HDD to only use the amount of space needed for the data stored inside rounded up to 1GB partitions. So in this case, if you stored a 700MB CD onto the HDD, it would only take up 1GB of room as apposed to 9GB in the standard partition HDD. If you stored a 3.5GB DVD, it would only take up 4GB of space as apposed to 5GB or 9GB as discussed above. You can store any size data from any source onto the HDD. On a SharkCopier* with dynamic partitions, you can load CD’s, DVD5, DVD9, or even Blu-ray discs onto the HDD without worrying about wasting precious storage space.

*The SharkCopier must be equipped and enabled to accept drives that can copy DVD5, DVD9 or Blu-ray discs in order to load them onto the HDD. To determine what discs your duplicator can copy, refer to your invoice, use the user manual to check the units settings or contact the seller as to the capability of your model.

The larger the hard drive the more information can be stored on them. All hard drives are divided into partitions which will hold exactly one DVD or CD regardless of the duration of the disc. Each partition can hold the data from only 1 DVD or CD. The larger the hard drive, the more partitions the duplicator hard drive will contain.

Yes. You can always delete or override data stored on any of your partitions at any time.

No, you can't. Each partition represents the exact clone of the master disc. They can not be combined or truncated

Hard drives are beneficial to ensure quality burns at higher speeds and to store data that you may need to recall at a later date. With a hard drive, you can store important data or data you make frequent duplications from and easily recall any time you need. Also, it ensures that you can duplicate at the true maximum speed with the best quality.

DVD & CD writer drives typically have a burn speed differential of 2 to 10 seconds between the fastest and slowest drives upon completion, since electronic products allow a 5% tolerance in production. Based on that fact, a 52X CD only duplicator should have minimum 32MB up to 64MB for the best performance and reliability at a reasonable expense. Since DVD/CD duplicators copy DVD's which have significantly larger storage space (4.7 up to 8.5GB compared to 700MB), they require a much higher memory buffer size. A 18X DVD duplicator should have minimum 128MB up to 256MB for the best performance and reliability at a reasonable expense. The more writer drives a duplicator has, the larger the memory buffer should be to accommodate for the greater time differential between drives.

BEFORE you purchase a duplicator, make sure the vendor gives you a clear description of the buffer memory provided. The duplicator should have a minimum of 32MB to 64MB buffer memory for CD only duplicators and 128MB to 256MB buffer memory for DVD/CD duplicators. Some companies may try to understate the importance of the buffer memory or claim that 64MB is more than enough. This statement is false. Those companies are either ignorant of the true nature of the memory buffer or unable to provide a larger one, so they try to discredit the value of a larger memory buffer.

The answer is a resounding YES! Take for example that you are using 18X duplication speed to duplicate a DVD master disc. Based on comprehensive testing, the differential in speed between the fastest and slowest drives on a DVD duplicator averages to 8 seconds. At 18X speed, it will typically take 6 minutes (360 seconds) to completely duplicate a single run of DVD discs. All electronic products allow a 5% tolerance in performance and since 8 seconds is within that range at 2.2% speed differential, the drive manufacturers are satisfied with those results. If you do the calculations, with an 8 seconds differential, at 18X speed, there will be a difference of 128MB of data between the fastest and the slowest drives upon completion. If the duplicators buffer does not have enough memory, then the faster drives will have to pause while the slower drive(s) catch up. Most duplicators provide only a mere 16MB or 32MB memory for their DVD duplicator buffers which will cause the drives to pause at least 4 ~ 8 times. When the drives need to pause to allow the slower drives to catch up, that will negatively affect the final performance quality of the duplicated discs. Whereas, using this case as an example, with a minimum of 128MB buffer memory, the unit will not have to pause at all and will not adversely affect the duplicated disc(s) quality or performance.

To answer this, you should know a little more about how a duplicator functions. We have provided a relatable example below, but the technical explanation is as follows:

The most effective standalone duplicators work by having a single reading source that routes the information to each writer drive individually through independent channels. This allows the duplicator to run at a higher rate of speed more effectively. Since, each writer drive is running independently, each drive will be able to duplicate at the highest rate of speed possible. The rate of speed may differ between the drives by an average of 8 seconds between the fastest and slowest drives upon completion. Six seconds may not seem like a significant amount of time, but in reality, at 1X speed for the DVD format, you burn 1MB per second. So, if you're duplicating at 16X speed, then a 8 second differential accounts for 128MB of data differential between the fastest and the slowest drives (128MB derived from 8 secs. x 1MB per sec x 16X speed = 128MB). Without the proper size memory buffer, (because the memory is thousands of times faster than a reader drive or a hard drive), the drives will not be able to continuously copy forcing the drives to utilize the burn proof function. The burn proof function is a method of pausing the faster drive until the slower drive can catch up, therefore, delaying the completion of the duplication and reducing the quality of the duplicated disc.

You need to pay particular attention to not only whether the duplicator has a buffer memory, but also the size of the buffer memory. We recommend a minimum of 32MB to 64MB buffer memory for CD only duplicators and 128MB to 256MB buffer memory for DVD/CD duplicators. Some companies may try to understate the importance of the buffer memory or claim that 64MB is more than enough. This statement is false. Those companies are either ignorant of the true nature of the memory buffer or unable to provide a larger one, so they try to discredit the value of a larger memory buffer.

For Example: Take for example there are two vehicles traveling from one destination to another. The two vehicles are made by the same manufacturer under the same specs, but one is faster and can reach the final destination before the other. However, the vehicles are joined together by a joint fuel line that powers the vehicles. If the fuel line is too short then the faster vehicle will need to brake until the slower one catches up. Every time the faster vehicle needs to slow down, it lowers the vehicles performance. If the fuel line can be long enough to stretch as far as the distance between the faster vehicle and the slower vehicle, then they can both perform at their optional performance with no loss of quality. In this case, the drives are the two vehicles and the fuel line is the buffer memory. The more buffer memory the less chance of the faster drive stopping and the better the quality of the duplicated disc.

Yes. An aluminum case is vastly superior to a steel case. Not only is aluminum lighter, but it gets rid of the damaging heat inside the duplicator up to 3 times faster than the standard steel casing. Duplicators generate a tremendous amount of heat during the burning process, so using an aluminum case will greatly decrease the temperature of the unit and increase the quality of the burn and expand the life of the duplicator.

No. Even if you use the same media, the duplicator itself will have far different outcomes depending on the brand used. In order to prove this, there is a scale called P.I.P.O which is used for testing the burn/copy quality of a duplicated disc. The quality is determined by the compatibility between the drive and the disc. Using this analyzing procedure, even using the same disc, when you duplicate with different burners the P.I.P.O will come out different. The SharkCopier utilizes special software in the controller to run the drives which are specially designed specifically for multi-drive duplication. This controller, manufactured by Vinpower Digital, also includes an extensive media list inside the operation system to detect specific kind of media and changes the writing strategy to generate the best possible quality for that media. So, when using a SharkCopier with the recommended drives, compared to an alternative duplicator with the same kind of drive, you will find the quality from the SharkCopier to be far superior.

The type and quality of the blank media is one of the most important factors concerning the duplication quality. The better the quality of media you can use the better the duplication results will be.

No. The DVD duplicator will determine the media's maximum certified duplication speed and cannot exceed that rate.

No. Our duplicators work with most every brand of media on the market. However, using better quality media will result in better quality duplications.

No. Even if you use the same media, the duplicator itself will have far different outcomes depending on the brand used. In order to prove this, there is a scale called P.I.P.O which is used for testing the burn/copy quality of a duplicated disc. The quality is determined by the compatibility between the drive and the disc. Using this analyzing procedure, even using the same disc, when you duplicate with different burners the P.I.P.O will come out different. The SharkCopier utilizes special software in the controller to run the drives which are specially designed specifically for multi-drive duplication. This controller, manufactured by Vinpower Digital, also includes an extensive media list inside the operation system to detect specific kind of media and changes the writing strategy to generate the best possible quality for that media. So, when using a SharkCopier with the recommended drives, compared to an alternative duplicator with the same kind of drive, you will find the quality from the SharkCopier to be far superior.

The type and quality of the blank media is one of the most important factors concerning the duplication quality. The better the quality of media you can use the better the duplication results will be.

With higher speed duplicators, there's more of a chance for errors in transferring data when using the duplicator as an external burner from your computer. Because of this, we prefer to eliminate potential problems by not offering USB and Firewire in specific models, particularly models with speeds of 12x and higher.

Installing a USB/Firewire connection(s) is useful if your data is stored on a computer that does not have a burner/recorder installed.

Every single PC related product has compatibility issues. Even though we have thoroughly tested the Firewire/USB connection(s) before we shipped it out, there's still a slight chance that your PC/Mac computer is not compatible with our Firewire/USB connection. If that happens, please contact your PC/Mac manufacture for possible configuration changes to make it work or try it on other PC/Mac computers.

USB or Firewire connections are mounted inside the duplicator and allow a computer with appropriate USB/Firewire links to control one or more of the duplicator drives to use as an external recorder upon your request.

No. Computer hard drives and duplicator hard drives are two separate file systems, so they cannot communicate. The USB and Firewire connections' allow the computer to use the duplicator as a CD or DVD external burner. You can use either of those devices to store the data on a disc from a specified CD or DVD drive on the duplicator. Once you create that disc, you can use it as your master disc to load into the hard drive and make your duplications.

Yes, you can make copies while you are using your external USB/Firewire devices. As long as there are drives not connected to USB/Firewire connections, they can be used to make duplications, even while you're using the USB/Firewire connections. However, if all of the drives are connected to USB/Firewire connections, then you will not be able to make duplications at the same time. If you're uncertain how many drives are connected to the USB/Firewire, you can easily determine this information as the drives are labeled with either a USB or Firewire sticker.

No. Even though the camcorder or digital camera has a Firewire or USB connection, you cannot directly input the data onto the duplicator. You can download the data onto a computer and use the external Firewire or USB to create a master disc from which to make your duplications on.

No. The duplicator can not be controlled by any external connections. However, the duplicator can be connected to an individual computer via USB/Firewire connection to allow the computer to burn data to specified burners and create a master disc to make the duplications from.